WARRANTY AND REPAIRS
Each House of McKinley jewellery piece is unique and delicate in nature and therefore should be handled carefully. However, sometimes an item is damaged and House of McKinley is pleased to offer a repair service.
REPAIRS UNDER WARRANTY
All House of McKinley Jewellery items come with a complementary six month warranty. This warranty covers manufacturer’s defects within the first six months after purchase. House of McKinley will cover the cost of repairs for any defect, or otherwise offer a replacement. If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions apply, for full details and to make a claim under warranty, please see our Warranty page.
REPAIRS OUTSIDE WARRANTY
For repairs for damage as the result of normal wear and tear, or due to improper care or negligence, House of McKinley can undertake repairs for a fee. In addition, repairs outside the six month warranty period can also be repaired for a fee.
Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.
ARRANGING A REPAIR
All repair requests will be assessed by one of our jewellers in order to provide an accurate quote. Please email us at houseofmckinley@outlook.com include the below information in your email:
- Your invoice number
- Your full name and address
- Proof of purchase
- Photographic evidence of the fault along with a brief written description
- Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender.
WARRANTY
ALL HOUSE OF MCKINLEY JEWELLERY COMES WITH A SIX MONTH WARRANTY
WARRANTY
All House of McKinley Jewellery items come with a complementary six month warranty. This warranty covers manufacturer’s defects within the first six months after purchase. House of McKinley will cover the cost of repairs for any defect, or otherwise offer a replacement. If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply.
Warranties are only valid provided customers adhere to the following:
- Jewellery pieces have been cared for as per our Care guide
- Items have not been worked on by any other jewellers except for House of McKinley workshop and not limited to: cleaning, re-sizing or any other type of repair. This will void the warranty with House of McKinley.
All warranty claims must be physically assessed by one of our jewellers. If your jewellery is noticeably damaged as the result of normal wear and tear, or due to improper care or negligence, this falls outside the warranty and the cost for repair will be quoted upon assessment. Only genuine manufacturer's defects are covered in this warranty.
House of McKinley highly recommends taking out insurance to cover any incidents that can arise accidentally, including loss, theft or damage that is outside of our policy.
MAKING A WARRANTY CLAIM
Each House of McKinley jewellery piece undergoes many rounds of quality control before being sent to a customer. However, genuine manufacturing defects do occur from time to time. If you believe you have received a faulty product, please get in touch with us immediately to notify us of the fault. After a careful assessment by a qualified jeweller, we will advise you of next steps.
Please include the below information in your email:
- Your invoice number
- Your full name and address
- Proof of purchase
- Photographic evidence of the fault along with a brief written description
- Please ensure each jewellery piece being returned is packaged safely to avoid damage during transit. Damaged goods due to poor packaging is the responsibility of the sender.
House of McKinley has the right to refuse the item and return it to the customers at their expense.
REPAIRS OUTSIDE WARRANTY
For repairs for damage as the result of normal wear and tear, or due to improper care or negligence, House of McKinley can undertake repairs for a fee. In addition, repairs outside the six month warranty period can also be repaired for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing. Please refer to our Repairs page for details on arranging a repair.
WARRANTY FAQ
- Who do I contact for a damaged item?
With regards to damaged items, either return the product to us or send an email to Houseofmckinley@outlook.com and we can advise.